"Amazon's Alexa Records and Sends Private Conversation to Random Contact"

Despite Amazon's assurances that its Echo devices only record conversations when triggered by the wake word "Alexa," a Portland resident, Danielle, discovered otherwise. She requested an investigation after an Alexa device recorded a private conversation between her and her husband, sending it to a random contact in their address book without permission. Danielle received a call from her husband's colleague, warning them that they were being hacked and to unplug their Alexa devices immediately.

Amazon's Alexa recorded private conversations and sent them to random contact

Initially skeptical, Danielle realized the severity of the situation when the colleague mentioned details from their conversation about hardwood floors. Feeling invaded and questioning her trust in the device, Danielle decided never to use it again. Amazon confirmed the incident, apologized and termed it an "extremely rare occurrence."

In an updated statement, Amazon explained that the Echo device mistakenly woke up due to a word resembling "Alexa" in the background conversation. The subsequent conversation was misconstrued as a "send message" request, leading Alexa to ask aloud, "To whom?" The background conversation was then interpreted as a name in the user's contact list, and Alexa asked, "[contact name], right?" Amazon acknowledged the improbability of this sequence of events and stated they were exploring options to minimize such incidents.

Despite Amazon's insistence that this was a malfunction rather than evidence of constant listening, the company has filed patent applications for features involving continuous listening, such as an algorithm to analyze when users say they "love" or "bought" something. The patent included a scenario where individuals having a phone conversation received separate targeted advertisements afterward.

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